Network Support Engineer Level 2 - Develocraft

Network Support Engineer Level 2

Develocraft is looking for Network Support Engineer Level 2 for one of our international clients who provides hybrid IT solutions.

You will be responsible for:

  •  Troubleshooting of network and security issues
  • Successful resolution of escalated issues within agreed client SLA’s
  • Proactive management of the Network Services ticket queue
  • Managing Service Requests and implementing changes to client solution configurations
  • Ensuring clients & partners are regularly updated on the current status of issues
  • Ensuring that knowledge is retained through documentation of procedures and knowledgebase articles

What do we need from you to join in this project:

  • Excellent client communications skills
  • Experience in supporting high availability customer-focused environments
  • Degree education or equivalent experience
  • Fluency in English
  • CCNA certified (or at least an active learning path towards gaining the certification or equivalent knowledge level) CCNP would be a benefit
  • Demonstrable track record of the support and troubleshooting of Data
  • Centre network infrastructure using Cisco routing and switching technologies
  • Knowledge and experience of firewalls: Cisco ASA, Check Point and/or Palo Alto
  • Knowledge and experience around VPN technologies
  • Knowledge and experience of load balancers: F5 LTM and/or Citrix
  • NetScaler
  • Good troubleshooting skill and experience
  • Experience of utilizing a ticketing system
  • Knowledge and experience of ITIL standards

What we can offer you in this project:

  • Working in an international environment
  • Yearly bonus
  • Contract of employment
  • Training budget
  • MyBenefit card : (monthly you get 280 points which you can use for example LuxMed, Multisport, Life insurance)
  • Lunch card (190PLN monthly)

Salaries depend on experience:

  • Salary: 7 000 – 9 000 PLN gross UoP (we are open to hearing about your expectations)

Our recruitment process

First interview
Technical interview


1. How long does the recruitment process take?

2. How the recruitment process looks like?

3. Is remote work possible?

4. What happens to an employee when his project ends?

Still want to ask something?

It all starts with a conversation.

Feel free to leave us a message. We will get back to you as soon as we can.

+48 574 022 244