2nd Line Client Support Engineer - Develocraft

2nd Line Client Support Engineer

Develocraft is looking for 2nd Line Client Support Engineer for one of our international clients who provides hybrid IT solutions.

2nd Line Client Support Engineer in this project will be responsible for:

  • Respond to client issues received by telephone, voice mail, e-mail and via the customer portal
  • Manage and complete scheduled tasks on time
  • Ensure effective client communications take place
  • Ensure the effective assignment and escalation of incidents to senior engineers where appropriate
  • Advise the Team Lead of emerging issues
  • Adherence to ITIL framework processes
  • Contribute documentation to the shared knowledge base
  • Ensure all changes are documented through the change management process
  • Execute change management tasks in line with defined processes
  • Take a leading role in the analysis and resolution of problems as raised by the problem management function and by clients
  • Assist and mentor team members in clients structured approach to troubleshooting problems
  • Act as a role model and mentor for fellow team members

What do we need from you to join in this project:

  • At least 2-year experience on similar position
  • Possess a strong understanding of server and network infrastructure architecture
  • Good experience and hands-on troubleshooting of Microsoft Windows Server 2008 and/or 2012, Microsoft IIS, SQL Server, Active Directory, networking infrastructure, VPN
  • Good knowledge and understanding of internet/e-commerce technology and its importance to organisations
  • An understanding of Infrastructure technologies like Storage Area Networks, Open Systems and Networking
  • Additional preferred knowledge: VMware ESX, VSphere, Exchange, Cisco experience, ITIL
  • Good problem solving and analytical skills with knowledge of problem analysis methodology (e.g. Kepner Tregoe) desirable
  • Excellent demonstrable English written and verbal communication skills
  • Able to communicate in groups with confidence and conviction
  • Ability to multi-task and work well under pressure
  • Good team working skills are essential
  • Ability to document processes and procedures in a clear, concise and logical manner
  • Exceptional customer service skills
  • Ideally Microsoft Server 2008/2012 Qualified (MCITP/MCSE)
  • ITIL certification desirable

What we can offer you in this project:

  • Contract of employment
  • Multisport card
  • Private life insurance & health care
  • Lunch card
  • Training budget

Salaries depend on experience:

  • 8 000  –  10 000 PLN gross monthly

Our recruitment process

First interview
Technical interview


1. How long does the recruitment process take?

2. How the recruitment process looks like?

3. Is remote work possible?

4. What happens to an employee when his project ends?

Still want to ask something?

It all starts with a conversation.

Feel free to leave us a message. We will get back to you as soon as we can.


+48 574 022 244