Ready for a new beginning?

Develocraft is looking for Windows Systems Engineerfor one of our international clients who provide hybrid IT solutions. You will be responsible for delivering a responsive and exceptional support service. You'll resolve complex technical client incidents and problems escalated from internal departments.


Responsibilities:

  • Providing 3rd Line support to client’s infrastructures and maintaining high availability through proactive measures
  • Resolving complex technical incidents/problems escalated by other internal departments within the ticket management system
  • Administration and troubleshooting of issues
  • Implement operational procedures, tools, and best practice
  • Achieve required levels of operational scalability & performance
  • Possess a full understanding of server and network infrastructure
  • Supporting project deployment and project transition support for complex solutions
  • On-call for Windows/VMware/Citrix infrastructure escalations
  • Responsible for Change review of managed services
  • Ensure all changes are documented through the change management process
  • Execute change management tasks in line with defined processes
  • Act as a Principal Support Analyst for clients
  • Take a leading role in the analysis and resolution of problems as raised by the problem management function and by clients
  • Possess a deep understanding of server and network infrastructure architecture

Qualifications:

  • Good Microsoft Server skills
  • Advanced problem-solving skills
  • Exceptional customer service
  • Experience from a Managed Services background
  • Strong understanding of Infrastructure technologies like Storage Area Networks, open systems and firewalls
  • Preferred certifications and knowledge: Microsoft Server 2012/2016 certified (MCSA/MCITP/MCSE); VMware vSphere; Ansible; PowerShell; SAN/NAS; Microsoft Azure; VMware Certified Professional;Microsoft Exchange; Microsoft SQL; ITIL
  • English communication skills (minimum B2 in the European Common Language Framework)

Perks:

  • Salary: 10 k - 12 k PLN gross monthly
  • International environment
  • Yearly bonus
  • Training budget
  • MyBenefit card
  • Lunch card
  • Fruits and pizza days in the modern workplace

Salary:

  • 10,000 - 12,000 PL