Service Delivery Manager

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Ready for a new beginning?

Develocraft is looking for a Service Delivery Manager for one of our clients who is a partner of Microsoft specialise in providing a wide range of services, solutions and software to optimise your Microsoft investments. In this project you will be involved in providing high-quality end-user device technical support to the company's customers.


  • Act as point of customer and internal escalation for project and service issues
  • Prepare and hold regular Planning and Service Delivery Reviews with clients
  • Produce detailed reports to customers on Core performance against baseline project plans, SLA and customer resource consumption
  • Manage relationships with the customer, project and support teams
  • Manage project escalations and Major Incidents
  • Work with account teams on contractual negotiations for renewals
  • Take responsibility for client profit and loss KPIs
  • Documentation of resolutions into Knowledge base and update service documentation as appropriate
  • Identification of service improvement opportunities
  • Project delivery support
  • Adherence to Prince, Agile and ITIL standards


  • Experience of Project and Operational Incident, problem and change management within a complex environment
  • Minimum of 2+ years experience in a similar role
  • Strong partner management expertise, with demonstrable experience of navigating complex multi-vendor environments
  • Exceptional stakeholder engagement, influencing and communication skills
  • Experience with Jenkins/Maven/Gradle/Gulp.
  • Ability to work under pressure, multitask and handle multiple assignments simultaneously
  • Excellent time-management and problem-solving skills
  • Strong technical background
  • ITIL v3 or v4


  • 100% remote work
  • Life assurance policy
  • Healthcare plan
  • Death in service benefit
  • Training courses, seminars and social events


  • 14,000 - 16,500 PLN gross