Network Support Engineer Level 2


Ready for a new beginning?

We are looking for Network Support Engineer Level 2 for one of our international clients who provide hybrid IT solutions.


  • Troubleshooting of network and security issues
  • Successful resolution of escalated issues within agreed client SLA’s
  • Proactive management of the Network Services ticket queue
  • Managing Service Requests and implementing changes to client solution configurations
  • Ensuring clients & partners are regularly updated on the current status of issues
  • Ensuring that knowledge is retained through documentation of procedures and knowledgebase articles


  • Excellent client communications skills
  • Experience in supporting high availability customer-focused environments
  • Degree education or equivalent experience
  • Fluency in English
  • CCNA certified (or at least an active learning path towards gaining the certification or equivalent knowledge level) CCNP would be a benefit
  • Demonstrable track record of the support and troubleshooting of Data
  • Centre network infrastructure using Cisco routing and switching technologies
  • Knowledge and experience of firewalls: Cisco ASA, Check Point and/or Palo Alto
  • Knowledge and experience around VPN technologies
  • Knowledge and experience of load balancers: F5 LTM and/or Citrix
  • NetScaler
  • Good troubleshooting skill and experience
  • Experience of utilizing a ticketing system
  • Knowledge and experience of ITIL standards


  • Working in an international environment
  • Yearly bonus
  • Contract of employment
  • Training budget
  • MyBenefit card : (monthly you get 280 points which you can use for example LuxMed, Multisport, Life insurance)
  • Lunch card (190PLN monthly)


  • Salary: 7 000 – 9 000 PLN gross UoP (we are open to hearing about your expectations)