Ready for a new beginning?

We are looking for IT Support for one of our international clients who provide hybrid IT solutions.


Responsibilities:

  • Responding to customer problems received by phone, voicemail, email and through the customer portal
  • Assignment and escalation of incidents to engineers, where applicable
  • Manage and complete scheduled tasks on time
  • To adhere to ITIL framework processes
  • Share information across your team and department
  • Contribute documentation to the shared knowledge base
  • Update, edit and remove client contacts from internal systems when necessary

Qualifications:

  • Basic technical awareness of IT infrastructure and the architectures deployed within company solutions
  • Ability to create accounts, connect printers, reset passwords to user accounts
  • Knowledge of active directory
  • Experience in a customer service role
  • Knowledge of the ITIL framework and its function in IT is desirable but not essential
  • Basic technical awareness of IT infrastructure and the architectures deployed within company solutions
  • Excellent customer service skills
  • English (at least B2)

Perks:

  • Working in an international environment
  • Yearly bonus
  • Contract of employment
  • Training budget
  • MyBenefit card
  • Lunch card

Salary:

  • 5,000 – 6,000 PLN