Careers

Infrastructure Engineer

page banner

Ready for a new beginning?

Develocraft is looking for an Infrastructure Engineer for one of our clients from the manufacturing industry,


Responsibilities:

  • Diagnose, troubleshoot and resolve hardware and software voice issues with Avaya and MS Teams end points
  • Monitor ServiceNow for new tickets and manage the current ticket status
  • Provide support hours for multiple countries and on-call during Holidays (typically are working days in other European Countries)
  • Provide training to end users
  • Assist Enterprise Voice Team and Contact Centers on deployments as needed
  • Inventory Management and maintain documentation
  • Quarterly Audit tools and systems

Qualifications:

  • Deep knowledge with Avaya Communication Manager, Gateways and IP DECTs
  • Using and troubleshooting (stations, VDNs, vectors, hunt groups, ARS and AAR table route pattern).
  • Deep knowledge on the following voice technologies: SIP Trunks, Ribbon Session Boarder Controllers (5400 & 2000 models, PSX)
  • Understanding and skill with scripting/coding
  • Linux Experience
  • Administer softphones (Avaya, Microsoft Teams Calling)

Perks:

  • Training budget
  • Private medical care
  • Group Insurance
  • Multisport
  • Language bonus
  • Co-financing of glasses
  • Holiday leaves
  • Prepaid cards for holidays

Salary:

  • 9,000 - 12300 PLN gross (CoE)
  • 12,000 - 15,500 PLN net (B2B contract)