3rd Line Engineer

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Ready for a new beginning?

We are looking 3rd Line Engineer for one of our client who is a partner of Microsoft specialise in providing a wide range of services, solutions and software to optimise your Microsoft investments. In this project you will be involved in providing high-quality end-user device technical support to the company's customers.


  • Point of escalation for technical support issues
  • Identification and implementation of service improvement opportunities
  • Documentation of resolutions into Knowledgebase and update technical documentation
  • EUD service development and deployment activities
  • Attendance at customer meetings to provide overviews of resolutions deployed or recommendations on technical next steps
  • Software packaging and patching
  • Mentoring of 2nd line engineers
  • Project delivery support
  • Adherence to Prince, Agile and ITIL standards


  • Minimum of 2 years experience at 3rd line or similar role
  • Technical experience within the Cloud services sector
  • Good communication skills
  • Proven collaboration and analytical skills to proactively drive customers’ end-user technology forward
  • Expertise in Microsoft technologies: EUD: Win10, Endpoint Manager (InTune; ConfigMgr; enrolment technologies such as Autopilot), Microsoft Azure/Azure AD; M365
  • Understanding of Windows client desktop management
  • Apple (iOS and MacOS) and Android device management
  • Experience of writing PowerShell scripts and implementing automation
  • Understanding of networking technology and principals
  • Ability to work under pressure, multitask and handle multiple assignments simultaneously
  • Excellent time-management and problem-solving skills
  • Strong technical background
  • Experience of Incident, Problem and Change Management within a complex environment
  • The candidate should hold, or be willing to undertake, Microsoft certifications for Windows Server, Azure, Cloud. (MS-100, MS101, MD-100, MD-101, AZ-104, AZ-300)


  • Life assurance policy
  • Healthcare plan
  • Death in service benefit
  • Training courses, seminars and social events


  • 15,000 - 19,000 PLN