3rd Line Client Support Engineer

Ready for a new beginning?

We are looking for a 3rd Line Client Support Engineer for one of our international clients who provide hybrid IT solutions.


  • Providing 3rd Line support to client’s infrastructures and maintaining high availability through proactive measures
  • Resolving complex technical incidents/problems escalated by other internal departments within the ticket management system
  • Administration and troubleshooting of issues
  • Implement operational procedures, tools and best practice
  • Achieve required levels of operational scalability & performance
  • Be an escalation point for client escalations
  • Participate in the execution of Disaster Recovery exercises and own specific server tasks
  • Possess a full understanding of server and network infrastructure
  • Supporting project deployment and project transition support for complex solutions
  • On-call for Windows/VMware/Citrix infrastructure escalations
  • Responsible for Change review of managed services
  • Ensure all changes are documented through the change management process
  • Execute change management tasks in line with defined processes
  • Act as a Principal Support Analyst for 1 or more clients
  • Take a leading role in the analysis and resolution of problems as raised by the problem management function and by clients


  • Minimum 3 years of experience from a Managed Services background
  • Experience of running mission-critical systems within a multi-site datacentre environment
  • Excellent demonstrable English written and verbal communication skills
  • Able to communicate in groups with confidence and conviction
  • Ability to multi-task and work well under pressure
  • Good team working skills are essential
  • Ability to document processes and procedures in a clear, concise and logical manner
  • Coaching and mentoring skills
  • Advanced problem solving skills
  • ITIL certification desirable
  • Ability to provide technical leadership to different areas of the business and the client
  • Red Hat Certified System Administrator (RHCSA) Certification is a must
  • Red Hat Certified Engineer (RHCE) Certification a distinct advantage
  • VMware Certified Professional or equivalent demonstrable skills
  • Scripting in bash, basic ability to write and read Python code
  • Knowledge of Clustering technologies (e.g. Veritas Cluster)
  • Good understanding of Apache web server
  • Any exposure to following technologies would be advantage: WebMethods, WebLogic, Jboss, Tomcat
  • Knowledge of backup strategies and systems (preferably NetBackup)
  • Good knowledge of TCP/IP
  • Understanding of security issues and ability to read/define and troubleshoot firewall rules and load balanced configurations
  • Knowledge/experience of ITIL standards highly desirable


  • Working in an international environment
  • Yearly bonus
  • Contract of employment
  • Training budget
  • MyBenefit card : (monthly you get 280 points which you can use for example LuxMed, Multisport, Life insurance)
  • Lunch card (190PLN monthly)


  • 10 000 – 12 000 PLN