Ready for a new beginning?

We are looking for 2nd Line Client Support Engineer for one of our international clients who provide hybrid IT solutions.


Responsibilities:

  • Respond to client issues received by telephone, voice mail, e-mail and via the customer portal
  • Manage and complete scheduled tasks on time
  • Ensure effective client communications take place
  • Ensure the effective assignment and escalation of incidents to senior engineers where appropriate
  • Advise the Team Lead of emerging issues
  • Adherence to ITIL framework processes
  • Contribute documentation to the shared knowledge base
  • Ensure all changes are documented through the change management process
  • Execute change management tasks in line with defined processes
  • Take a leading role in the analysis and resolution of problems as raised by the problem management function and by clients
  • Assist and mentor team members in clients structured approach to troubleshooting problems
  • Act as a role model and mentor for fellow team members

Qualifications:

  • At least 2-year experience on similar position
  • Possess a strong understanding of server and network infrastructure architecture
  • Good experience and hands-on troubleshooting of Microsoft Windows Server 2008 and/or 2012, Microsoft IIS, SQL Server, Active Directory, networking infrastructure, VPN
  • Good knowledge and understanding of internet/e-commerce technology and its importance to organisations
  • An understanding of Infrastructure technologies like Storage Area Networks, Open Systems and Networking
  • Additional preferred knowledge: VMware ESX, VSphere, Exchange, Cisco experience, ITIL
  • Good problem solving and analytical skills with knowledge of problem analysis methodology (e.g. Kepner Tregoe) desirable
  • Excellent demonstrable English written and verbal communication skills
  • Able to communicate in groups with confidence and conviction
  • Ability to multi-task and work well under pressure
  • Good team working skills are essential
  • Ability to document processes and procedures in a clear, concise and logical manner
  • Exceptional customer service skills
  • Ideally Microsoft Server 2008/2012 Qualified (MCITP/MCSE)
  • ITIL certification desirable

Perks:

  • Contract of employment
  • Multisport card
  • Private life insurance & health care
  • Lunch card
  • Training budget

Salary:

  • 8,000 – 10,000 PLN