Ready for a new beginning?

We are looking for 1st Line Client Support Engineer for one of our international clients who provide hybrid IT solutions.


  • Respond to client issues received by telephone, voice mail, e-mail and via the customer portal
  • Manage and complete scheduled tasks on time
  • Ensure effective client communications take place
  • Ensure the effective assignment and escalation of incidents to senior engineers where appropriate
  • Advise the Team Lead of emerging issues
  • Adherence to ITIL processes
  • Contribute documentation to the shared knowledge base
  • Ensure all changes are documented through the change management process
  • Execute change management tasks in line with defined processes
  • Take a leading role in the analysis and resolution of problems as raised by the problem management function and by clients
  • Assist and mentor team members in our clients' structured approach to troubleshooting problems
  • Act as a role model and mentor for fellow team members


  • At least 1-year experience in an IT role i.e. Helpdesk
  • Knowledge of a call management system and its function
  • Knowledge of ITIL and its function within IT
  • Excellent customer service skills
  • Excellent demonstrable written and verbal communication skills
  • Confidence in liaising with other personnel
  • Ability to multi-task and work well under pressure
  • Good team working skill essential
  • Ability to document processes and procedures in a clear, concise and logical manner
  • ITIL certification desirable
  • Able to communicate in groups with confidence and conviction
  • An understanding of Infrastructure technologies including OS, Storage and Networking
  • Demonstrable experience of working in an IT infrastructure focused helpdesk role
  • General understanding of internet/e-commerce technology and its importance to organisations
  • Basic technical awareness of IT server infrastructure
  • Knowledge of the ITIL framework desirable
  • Additional preferred knowledge: VMware, ITIL, Scripting, Public Cloud
  • Fluent English


  • Contract of employment
  • Multisport card
  • Private life insurance & health care
  • Lunch card
  • Training budget


  • 6,000 – 8,000 PLN gross